Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
• Account information including your username, password, security questions and other information used for account security purposes
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers, such as:

• Companies who support our Site and Services (e.g., Shopify)
• Payment processors who collect payment information (bank account, card info, billing address) to process your payment and fulfill orders
• Online tracking tools like pixels, web beacons, SDKs, and cookies used by us or our partners

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: Processing payments, fulfilling orders, shipping, managing accounts, returns, exchanges, and customer notifications.
• Marketing and Advertising: Sending promotional emails, SMS, or ads; tailoring offers to your preferences.
• Security and Fraud Prevention: Detecting, investigating, or preventing fraudulent or unlawful activity.
• Communicating with You and Service Improvement: Providing support, improving our Services, and maintaining customer relationships.

Cookies

Like many websites, we use Cookies on our Site. For Shopify-related cookie information, see Shopify Cookie Policy.

You can adjust your browser settings to block or remove cookies, but this may negatively impact your user experience or disable certain features of the Services.

How We Disclose Personal Information

We may disclose your personal information in the following cases:

• With vendors or third-party providers (payment processors, IT services, shipping partners, customer support)
• With business and marketing partners who advertise or promote our products
• With affiliates within our corporate group
• In business transactions (mergers, acquisitions, bankruptcy)
• To comply with law or protect rights and safety

We do not sell or "share" personal information of individuals under 16 years of age.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of those websites. Please review their policies before providing any information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under 16. If collected inadvertently, parents/guardians may contact us to request deletion.

Security and Retention of Your Information

We use reasonable safeguards to protect your information, but no system is completely secure.

Retention depends on our business needs, legal obligations, and account-related requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Restrict Processing
• Withdraw Consent
• Appeal a denial
• Manage Communication Preferences (unsubscribe from promotional emails)

We may require identity verification before fulfilling your request.

Complaints

If you have concerns, contact us first. If unresolved, you may escalate to your local data protection authority.

International Users

We may process your personal information outside your country of residence. Transfers from Europe may rely on Standard Contractual Clauses or other legal mechanisms.